New ITS charges for dial-up access

In an effort to stay within budget, Caltech’s Information Technology Services group will begin to charge users for services considered not essential to overall operations, including certain software site licenses and dial-up network access for ITS account holders.

Dan Meiron, associate provost for information and information technology, wrote in a January 24 memo to the Caltech community, “The Institute is committed to providing those information services necessary to support our research and educational efforts. To that end, we have provided substantial new funds this year to upgrade the campus high-speed network, which will allow
ITS to improve network reliability and increase the bandwidth available in
selected areas.

“However, even with this additional funding, the need to control the overall budget requires that the Institute begin charging for some of the less essential information services that it provides.”
He said that, after consulting with the Institute’s Computing Advisory Committee, the decision was made to implement the new charges.

Users of AutoCAD, PTC Pro/Engineer, Pro/Mechanica, PV-WAVE, and Scientific Workplace software will pay to renew their site licenses after the current ones expire. ITS will determine a per-license charge for continuing the licenses for these programs, based on the number of interested users, and users must provide PTA account numbers to pay for their shares. Site licensing typically includes free software updates and technical support; users who choose not to renew their licenses will be able to continue using the current version but will not receive updates or support.

Users of dial-up modem access to the Internet and the Caltech network, which has been free for ITS account holders, will pay a nominal quarterly fee, charged to a PTA or credit card number. The rate, as yet undetermined, will be less than that of many major Internet service providers. (This new policy does not affect network access through Charter Communications cable modems in the Pasadena area.) For Caltech community members traveling in the continental United States, ITS will be implementing a toll-free number for dial-up modem access, and users will be billed monthly.

Details of these changes will be available in the near future on the ITS Web site, www.its.caltech.edu. Meiron also invites any questions or concerns to be directed to him at ext. 8157 or dim@its.caltech.edu.